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21篇 您的检索式：作者名="MACKOY R"

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	题名	作者	年代	出处	被引量
1	Service recovery : Impactsatisfaction and intentions 显示文摘	Spreng R A Harrell G D Mackoy R D	1995	Journal of Service Marketing1995，9，1：	1
2	Service Recovery:Impact on Satisfaction and Intentions显示文摘	SPRENG R A GILLBERT D H MACKOY R D	1995	Journal of Service Marketing1995，9，1：	1
3	Effects of library instruction on university students’ satisfaction with the library: a longitudinal study 显示文摘	Stamatoplos A Mackoy R	1998	College & Research Libraries1998，59，4：	1
4	Service Recovery: Impact on Satisfaction and Intentions 显示文摘	Spreng R A Harrell G D Mackoy R D	1995	Journal of Services Marketing1995，9，1：	1
5	A Bayesian network estimation of the services-profit chain for transport service satisfaction显示文摘	Anderson R Mackoy R D Thompson V B	2004	Decision Science2004，35，4：	1
6	Catalytic membrane reactors for spontaneous synthesis gas production显示文摘	Sammells A F Schwortz M Mackoy R A	2000	Catalysis Today2000，，56：	1
7	An empirical examination of a model of perceived service quality and satisfaction 显示文摘	Richard S A Mackoy R D	1996	Journal of Retailing1996，72，2：	1
8	Service recovery: impact on satisfaction and intentions 显示文摘	Spreng R A Harrell G D Mackoy R D	1995	Journal of Serv- ices Marketing1995，9，1：	1
9	Service Recovery: Impact on Satisfaction and Inten tions 显示文摘	SPRENG R A HARRELL G D MACKOY R D	1995	Journal of Services Marketing1995，9，1：	1
10	Service recovery: impact on satisfaction and intentions 显示文摘	Spreng R A Harrell G D and Mackoy R D	1995	Journal of Services Marketing1995，9，1：	1
11	Service Recovery:Impact on Satisfaction and Intentions显示文摘	Harrell G D Mackoy R D Spreng R A	1987	Journal of Services Marketing1987，9，1：	1
12	Effects of library instructionon university students , s atisfaction with the library : a longitu-dinal study 显示文摘	STAMATOPLOS A MACKOY R	1998	College & Research Libraries1998，59，4：	1
13	Effects of library instruction on university students' satisfaction with the library: A longitudinal study 显示文摘	Stamatopolos A Mackoy R	1998	College & Research Libraries1998，，59：	1
14	Service Recovery:Impact on Satisfaction and Inentions 显示文摘	SPRENG R A HARRELL G D MACKOY R D	1995	Journal of Service Marketing1995，9，6：	1
15	Service recovery: Impact on satisfaction and intentions 显示文摘	Spreng R A Harrell G D Mackoy R D	1995	Journal of Service Marketing1995，9，1：	1
16	An empirical examination of a model of perceived service quality and satisfaction 显示文摘	SPRENG R A MACKOY R D	1996	Journal of Retai- ling1996，72，96：	1
17	Service Recovery:Impact on Satisfaction and Inentions显示文摘	HARRELL G D MACKOY R D	1995	Journal of Service Marketing1995，9，6：	1
18	Effects of library instruction on university students' satisfaction with the library: A longitudinal study 显示文摘	Stamatoplos A Mackoy R	1998	College & Research Libraries1998，59，4：	1
19	An empirical examination of a model of perceived service quality and satisfaction 显示文摘	Spreng R A Mackoy R D	1996	Journal of Retailing1996，72，2：	1
20	Service recovery: Impact on satisfaction and intentions显示文摘	Spreng R A Harrell G D Mackoy R D	2005	Journal of Services Marketing2005，，9：	1

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